In communication, context is everything when considering intent. A solitary word has very precise definitions but once you put that word in a sentence with other words or a paragraph that defines the context, its relevance to the conversation changes. Stripping a word out of an entire conversation and ignoring the context in which the word was used will almost always distort the intent behind the word. Not to mention that the more ambiguous the word that is used, the more wiggle room there is for interpretation.
Anger management training is probably one of the most powerful tools a person can acquire to improve their communication skills. Not only does it teach you how to convey your thoughts in a non confrontational manner, but it also gives you the insights you need to open your mind to alternative interpretations of other people’s words and actions.
“The single biggest problem in communication is the illusion that it has taken place.” -George Bernard Shaw (1856 - 1950)